CRM interface design
At UX Design Agency by Plug & Play, our team are highly experienced in providing creative leadership for CRM interface design projects. Our designs achieve key client goals such as reducing time to resolution on customer service calls, increasing customer satisfaction and improving system adoption. We provide value by leveraging our years of experience working with similar businesses with similar challenges and goals. We deliver key actionable insights to transform your CRM interface into a system that staff and customers want to use.
The CRM design process
The process typically starts with a review of the current system to identify key blockers and create a strategy to overcome these within the new CRM design. The new user flows are mapped out in interactive wireframes to review the proposed new structure and touch points. After a number of rounds of feedback, the wireframe fidelity will be increased before handing over to the development team to implement.